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This Policy applies to all 786win members in Pakistan. Using the platform means you have read and accepted this Policy.
Please read this Privacy Policy carefully. It explains what personal information 786win collects from Pakistani members, why we collect it, how we use it and what your rights are. If you have any questions, our support team is available 24/7 via live chat or at support@786win.click.
1. Overview
786win ("we", "us", "our") operates the online betting and gaming platform at 786win.click. As part of providing this service to members across Pakistan, 786win collects and processes certain personal information. This Privacy Policy explains our practices in plain terms.
We treat the data of our Pakistani members with care. Our guiding principles when it comes to personal data are:
- Collect only what is necessary. We do not ask for information we do not genuinely need to operate your account and comply with our legal obligations.
- Use it for the purposes stated here. We do not repurpose your data in ways you would not reasonably expect.
- Store it securely. All personal data held by 786win is protected by SSL encryption, access controls and standard security practices.
- Never sell it. 786win does not sell, rent or trade your personal data to any third party for marketing or commercial purposes.
By registering an account with 786win or using any of our services — sports betting, PSL betting, online casino, crash games, poker or the refer-a-friend programme — you confirm that you have read and accepted this Privacy Policy. This Policy should be read alongside our Terms and Conditions.
2. Personal Data We Collect
The following categories of personal data may be collected and held by 786win depending on your level of account activity and the services you use:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration and KYC verification |
| Contact Data | Pakistani mobile number, email address | Registration |
| Financial Data | Payment method details, transaction history, deposit and withdrawal amounts in PKR | First deposit and ongoing transactions |
| Verification Documents | CNIC scan, selfie with ID, proof of payment method | KYC process (before first withdrawal) |
| Account Activity Data | Bets placed, games played, login times, session durations, bonus use | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system | Each platform session |
| Communications Data | Support chat logs, email correspondence | When you contact 786win support |
| Referral Data | Your referral link usage, list of referred members | If you participate in the Refer a Friend programme |
What we do not collect: 786win does not collect biometric data, location data beyond IP-based geolocation, or any sensitive personal data categories beyond those required for identity verification and responsible gaming obligations.
3. How We Collect Your Data
786win collects personal data through the following channels:
3.1 Directly From You
Most of the data we hold is provided directly by you when you:
- Register an account at 786win.click by entering your name, mobile number and date of birth.
- Submit KYC documents for identity verification before your first withdrawal.
- Make a deposit or request a withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard.
- Contact 786win support via live chat or email.
- Participate in promotions, surveys or the Refer a Friend programme.
3.2 Automatically Through Platform Use
When you use 786win — whether browsing the sports betting markets, placing a PSL bet or playing a casino game — our systems automatically log certain technical data. This includes your IP address, device information, browser type and session activity. This data is used to maintain platform security and improve user experience.
3.3 From Payment Processors
When you make a deposit or withdrawal, 786win receives transaction confirmation data from the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, your bank). This is limited to what is necessary to verify that a payment was made and to credit or debit your account correctly.
3.4 Cookies and Tracking Technologies
786win uses cookies and similar technologies on the platform. Full details of cookie use are provided in Section 8 of this Policy.
4. How 786win Uses Your Personal Data
786win processes your personal data for the following specific purposes. We only use data where we have a lawful basis to do so — either because it is necessary to provide the service you have contracted with us for, because we have a legal obligation to do so, or because we have a legitimate interest that does not override your privacy rights.
- Account management: Creating and maintaining your 786win account, processing login requests and providing access to the platform's services.
- Transaction processing: Handling deposits and withdrawal requests accurately and in PKR through your chosen payment method.
- Identity verification (KYC): Confirming your identity and age before processing withdrawals, in line with standard anti-money laundering and fraud prevention practices.
- Responsible gaming: Monitoring account activity for patterns that may indicate problem gambling, applying deposit limits and self-exclusion requests, and intervening where there is a concern for a member's wellbeing.
- Fraud and security: Detecting and preventing fraudulent activity, account takeovers, bonus abuse and other prohibited conduct as described in our Terms and Conditions.
- Customer support: Responding to queries, resolving disputes and managing account-related requests via live chat, email and phone.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how members use 786win and to improve the platform experience.
- Marketing communications: Sending promotional offers, PSL season updates and bonus notifications to members who have opted in to receive them. You can opt out at any time via account settings or by contacting support.
- Legal compliance: Meeting any legal obligations that require us to retain or disclose data, including obligations relating to financial record keeping.
5. Data Sharing and Third Parties
786win does not sell, rent or trade personal data. We share your data only in the limited circumstances described below:
5.1 Payment Processors
When you make a deposit or withdrawal, we share the minimum necessary information with your chosen payment service provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card issuer. This is limited to what the payment processor requires to complete the transaction and cannot be avoided if you wish to move funds to or from your 786win account.
5.2 Identity Verification Partners
In certain cases, 786win may use a third-party identity verification service to assist with the KYC process. Where this happens, only the minimum data necessary for identity confirmation is shared, and the third-party service is contractually bound to use the data only for verification purposes.
5.3 Technology Providers
786win uses third-party technology services to operate the platform — including game providers, hosting services and analytics tools. These providers may process limited technical data (such as anonymised session data) as part of delivering their service. They are not permitted to use this data for any purpose beyond what is necessary to provide the service to 786win.
5.4 Legal Requirements
786win may disclose personal data if required to do so by law, by a court order, or by a regulatory authority acting within its lawful powers. We will disclose only the data specifically required and will inform affected members where legally possible.
5.5 Business Transfers
In the unlikely event that 786win undergoes a corporate restructure, merger or acquisition, member data may be transferred to the new entity. Members will be notified of any such transfer and the new entity will be bound by this Privacy Policy or a policy that provides equivalent protection.
To be clear: 786win does not share your personal data with any advertiser, data broker, marketing agency or commercial third party for their own use. The sharing described in this section is operational — it exists only to make the platform work.
6. Data Storage and Security
786win takes the security of your personal data seriously. The following measures are in place to protect information held about 786win members:
- SSL/TLS encryption on all connections between your device and 786win.click — the padlock in your browser confirms this is active.
- Encrypted database storage for sensitive fields including financial data, CNIC numbers and verification documents.
- Access controls that restrict which 786win staff can view personal member data, based on their job function and a need-to-know principle.
- Secure document storage for KYC verification uploads, with access limited to the verification team.
- Regular security reviews of platform infrastructure, third-party integrations and data access logs.
- Two-factor authentication available for all member accounts to add an additional layer of login security beyond your password.
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, 786win will notify affected members promptly and take immediate steps to mitigate the impact.
7. How Long We Keep Your Data
786win retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | Legal and compliance obligations |
| Transaction records (deposits, withdrawals, bets) | 7 years from transaction date | Financial record-keeping requirements |
| KYC documents (CNIC scans, selfies) | Duration of account + 5 years post-closure | Anti-fraud and AML obligations |
| Support communications | 3 years from last contact | Dispute resolution and service improvement |
| Technical / session data | 13 months from collection | Security monitoring and platform analysis |
| Marketing preferences | Until you withdraw consent | Consent-based processing |
When the applicable retention period ends, personal data is securely deleted or anonymised so it can no longer be linked to you as an individual.
8. Cookies and Tracking Technologies
786win uses cookies — small text files stored in your browser — and similar technologies to make the platform work correctly and to understand how members use it. Here is what each type of cookie does:
Most browsers allow you to manage cookie settings. Blocking strictly necessary or security cookies will prevent you from using 786win. Blocking analytics and preference cookies has no impact on your ability to bet or play.
9. KYC, Payments and Financial Data
Because 786win handles real money transactions in PKR, identity verification — commonly called KYC, or Know Your Customer — is a standard part of the platform's operation. Here is how 786win handles the data gathered during this process.
9.1 What KYC Involves
Before processing a member's first significant withdrawal, 786win may request identity verification. This typically requires uploading a scan or clear photograph of your Pakistani National Identity Card (CNIC), a selfie holding the document, and confirmation of the payment method you use (for example, a screenshot showing your Easypaisa account in your name).
9.2 Why We Need It
KYC verification protects both 786win members and the platform from fraud, money laundering and underage gambling. It ensures that withdrawals go to the person who actually owns the account, not someone who has gained unauthorised access to it.
9.3 How KYC Data Is Stored
Verification documents submitted to 786win are stored on secure, encrypted servers with access restricted to the verification team. Documents are not shared with third parties except as described in Section 5 of this Policy. They are retained for the period described in Section 7.
9.4 Payment Data
786win does not store full payment card numbers. Card transactions are processed through PCI-DSS compliant payment processors. For mobile wallet transactions via Easypaisa, JazzCash, NayaPay or SadaPay, 786win retains only the transaction reference and amount — the wallet provider handles all sensitive payment credentials on their own infrastructure.
10. Minors and Under-18 Protection
786win is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process requires confirmation of age, and our KYC process verifies it before processing withdrawals.
If 786win discovers that a member has provided a false date of birth and is actually under 18, the account will be immediately closed and all data associated with that account will be deleted beyond what is legally required to be retained for fraud records.
If you are a parent or guardian and believe a minor has accessed 786win using your devices or credentials, please contact our support team immediately. We will assist you in securing your account and ensuring the minor's data is removed.
We also encourage members with families to use parental control software on shared devices to prevent access to gambling platforms by minors. More guidance is available on our Responsible Gaming page.
11. Your Privacy Rights as a 786win Member
As a 786win member in Pakistan, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@786win.click with the subject line "Data Request". We aim to respond within 72 hours.
Right of Access
You can request a copy of the personal data 786win holds about you. We will provide this within 30 days of a verified request in a readable format.
Right to Correction
If any personal data held by 786win is inaccurate or out of date — for example, a change in your mobile number — you have the right to request a correction.
Right to Deletion
You may request deletion of your personal data. This right is subject to our legal retention obligations — we may be required to retain certain financial records for up to seven years regardless of a deletion request.
Right to Object
You can object to processing carried out on the basis of legitimate interest — for example, you can opt out of marketing communications at any time via account settings or by emailing support.
Right to Portability
You may request a copy of your account and transaction data in a structured, machine-readable format if you wish to transfer it elsewhere.
Right to Restrict Processing
In certain circumstances you can request that 786win restricts how your data is processed while a query or complaint is being resolved.
12. Updates to This Privacy Policy
786win may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. When meaningful changes are made:
- The "Last Updated" date at the top of this page will be revised.
- Members with active accounts will receive a notification by email or in-platform message summarising what has changed.
- Continued use of 786win after the effective date of an updated Policy constitutes acceptance of the revised terms.
If you disagree with any update to this Policy, you should stop using 786win and contact support to request account closure. Any genuine balance held in your account will be returned to you.
We recommend reviewing this Policy periodically. Previous versions can be requested from support.
13. How to Contact Us About Privacy
If you have any questions about how 786win handles your personal data, want to exercise a data right, or want to raise a privacy concern, please contact us through one of the following channels:
Email
support@786win.click
Subject line: "Data Request" or "Privacy Query". Response within 72 hours.
Live Chat
Available 24/7 within the 786win platform
Average response under 5 minutes. Best for urgent account issues.
You may also find the following pages useful: Terms and Conditions, Responsible Gaming, and FAQ.